Return & Refund Policy
At Furniture Park, we want you to love your purchase. If you change your mind, we accept returns/exchanges within 7 days of delivery or pickup.
Return Conditions
- Items must be in their original, unused, and unassembled condition.
- All returns/exchanges are subject to inspection upon arrival.
- A 20% restocking fee applies to all buyer-remorse returns.
- Customers are responsible for any return/exchange shipping or pickup costs.
Order Cancellations
Orders can be canceled for a full 100% refund anytime prior to dispatch or pickup processing. Once an order has been dispatched, it falls under our standard 7-day return policy.
Refund Processing
Once your returned item is received and inspected (within 2 business days), we will issue a refund to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Damaged, Faulty, or Defective Items
If your product arrives damaged or defective, please report it to us within 7 days of delivery or pickup. We will arrange a return, exchange, or replacement at no additional cost to you. Products that have been assembled or used cannot be returned unless the defect could not reasonably have been identified before assembly.
Warranty
All purchased items include a 6-month functionality warranty, unless otherwise specified on the product page.
How to Start a Return
To request a return, report a defect, or ask about an exchange, please contact us:
Email: support@furniturepark.ca
Phone: 437-366-4586
Return Address: 1370 Birchmount Road, Unit 2, Scarborough, ON M1P 2E3